Free tool · No obligation

Free online diagnostic

Answer 5 questions and get a preliminary assessment of your case in under 2 minutes

✓ FREE diagnosis ✓ No recovery, no fee ✓ ISO 9001 · ISO 27001

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1. What type of device do you have?

Select the device you need to recover data from.

Preliminary assessment of your case

Difficulty level

Estimated price

Estimated timeframe

Estimated success rate

This is a preliminary assessment. The definitive diagnosis is performed in our laboratory completely free of charge and with no obligation. You can track the status of your recovery in real time from our client portal.

5. Your contact details

Fill in your details to receive the full assessment and request a free lab diagnosis.

Name *

Email *

Phone *

Company (optional)

Province / Region

Additional comments (optional)

I have read and accept the privacy policy. I authorise the processing of my data to receive the assessment and free diagnosis.

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🏆 ISO 9001 & ISO 27001 (AENOR)

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Frequently asked questions about the diagnostic

Everything you need to know before recovering your data

What is the online diagnostic?

It is a preliminary assessment based on 5 questions about your data loss case. In under 2 minutes you get an estimated difficulty level, approximate price range, timeframe and success rate. The definitive diagnosis is then performed in our Barcelona laboratory completely free of charge.

Does the online diagnostic replace the lab diagnosis?

No. The online diagnostic provides an indicative assessment so you can get an initial idea of your case. The definitive diagnosis requires our technicians to physically examine the device in the laboratory. This in-person diagnosis is always free of charge with no obligation.

How long does the lab diagnosis take?

The laboratory diagnosis is completed within a maximum of 4 hours from receiving the device. You will receive a fixed quote by email and can track the status of your case in real time from our client portal.

Do I have to pay if I decline the quote?

No. The diagnosis is 100% free. If you decline the quote, we return your device at no cost. Additionally, we apply a strict "no recovery, no fee" policy: if we cannot recover your data, you pay nothing.

Can I track the status of my recovery?

Yes. We have a client portal where you can check the real-time status of your recovery, download quotes, view the technical report and communicate directly with our team. You will receive your login credentials by email after the diagnosis.