Data Recovery for Insurance Companies & Cyber Policies
Certified data recovery provider for insurance companies. Full traceability, detailed technical reports and guaranteed SLA.
✅
ISO 9001 + ISO 27001
AENOR certified
🔍
Full traceability
Real-time tracking portal
📄
Technical reports
Detailed claim documentation
💰
Direct billing
To insurer — no cost to policyholder
⏱
Guaranteed SLA
Diagnosis in 4h, urgent 24-48h
Why insurance companies trust us
✅ Verifiable certifications
ISO 9001:2015 + ISO 27001:2022 certified by AENOR. INCIBE registered. Annual process and information security audits. Documentation available for compliance departments.
🔍 Full traceability
Real-time tracking portal. Every step documented: reception, diagnosis, quote, recovery, delivery. Downloadable PDF reports for claim files and loss adjusters.
📄 Technical reports
Detailed report including: root cause of failure, type of intervention, outcome, recovered data inventory, prevention recommendations. Valid for loss adjustment and claim settlement.
⏱ Guaranteed SLA
Contractually committed response times. Diagnosis in 4h, standard 4-12 business days, urgent 24-48h. Penalties for non-compliance included in the framework agreement.
Types of claims we cover
| Claim type | Devices | Timeframe | From |
|---|---|---|---|
| Hardware failure (hard drive, SSD) | HDD, SSD, NVMe | 4–12 days | 250€ |
| Ransomware / cyber attack | Servers, NAS, VMs | 4–12 days | 2,200€ |
| Water / fire damage | Any device | 4–12 days | 350€ |
| RAID / server failure | RAID, NAS, SAN | 4–12 days | 890€ |
| Mobile data loss | iPhone, Android | 4–12 days | 250€ |
| Accidental deletion | Any device | 4–12 days | 250€ |
Process for insurance companies
1
Claim opening
The insurer or policyholder contacts us with the policy/claim number. We assign a single point of contact for the entire case.
2
Free diagnosis
Device pickup within 24h. Diagnosis in 4h. Preliminary report with root cause and recovery feasibility assessment.
3
Quote & approval
Detailed quote sent to the insurer for approval. No surprises: fixed price after diagnosis.
4
Recovery & delivery
Recovery in our certified laboratory. Full technical report. Direct billing to the insurance company.
Framework agreement benefits
- ✓ Volume pricing for high claim volumes
- ✓ Direct billing to insurer — no cost to the policyholder
- ✓ Shared tracking portal — insurer + policyholder see real-time status
- ✓ Tailored technical reports adapted to policy requirements
- ✓ Single point of contact for all claims
- ✓ Nationwide coverage with 24h pickup across Spain
Industry data
60%
of SMBs that suffer a cyber attack close within 6 months
Source: ENISA / INCIBE
€8,500
average cost of a data loss incident for an SMB
Source: Hiscox Cyber Readiness Report
+35%
growth in cyber insurance policies in Europe in 2025
Source: Munich Re Cyber Insurance Report
Frequently asked questions — insurance partners
Which insurance companies do you already work with?
We work with several insurance companies and brokers specialising in cyber risk. For confidentiality reasons we do not publish names, but we can provide references under NDA. Our framework agreement model is designed to integrate with any insurer's processes.
How is billing handled?
We bill the insurance company directly. The policyholder pays nothing. We issue itemised invoices with VAT, claim/policy reference and all documentation required for settlement. We also offer consolidated monthly billing for high volumes.
What does the technical report include?
The report includes: device identification (make, model, serial number), diagnosed root cause of failure, type of intervention performed, recovery outcome (percentage and file listing), prevention recommendations and process photographs where applicable. It is valid for loss adjustment and claim settlement.
What is the committed SLA?
The standard SLA includes: diagnosis in under 4 hours from reception, standard recovery in 4-12 business days, urgent service in 24-48h. Exact timeframes and non-compliance penalties are defined in each insurer's framework agreement.
Do you cover all of Spain?
Yes. We offer pickup across mainland Spain and the Balearic Islands in under 24 hours. In Barcelona and the metropolitan area, same-day pickup if requested before 14:00. Canary Islands and minor islands via urgent courier within 48h.
What happens if data cannot be recovered?
If after diagnosis and intervention we determine that recovery is not feasible, there is no charge. We issue a technical report explaining the cause of impossibility, which the insurer can use to document the claim and settlement process.
🤝 Ready to establish a partnership?
ISO 9001 + ISO 27001 certified laboratory. Nationwide coverage across Spain. Direct billing to insurer.
Contact our partnerships department and we will send you a tailored proposal within 24h.
Or call us now: 900 899 002 — Weekdays 9:00–19:00
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